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How We Review Products

Woman applying a skincare cream

Real evidence. Honest verdicts.

Beauty products make big promises. Our reviews show you what using them is actually like.

LAST MODIFIED: November 5, 2026

Two kinds of evidence

Every review is built on one or both of the following.

Testing a serum on the back of a hand

Hands-on testing

For some products, our team uses the product ourselves over a period of normal use and records how it performs: texture, finish, scent, wear time, how skin or hair responds, and whether it lives up to what's on the label.

Shopper choosing a beauty product in a store

Voice of the customer

For many products, we analyze what large numbers of real buyers have said across retailers and review platforms. We filter out duplicate, incentivized, and suspicious reviews, then look past the star rating to the specifics: which features people consistently praise, which complaints keep recurring, and which problems are widespread rather than isolated. A single bad experience is an anecdote; the same complaint from hundreds of buyers is a finding.

Some reviews draw on customer analysis, some on our own testing, and some on both. Whichever applies, the evidence is examined by our writers and analysts, and every review is written and approved by a member of our editorial team.

What we look at

Every category is different, but most reviews weigh the following.

Claims vs. reality

Does the product actually do what the brand says it does?

Ingredients

Key actives, common irritants, and whether the formula suits the skin or hair type it targets.

Performance

Results, ease of use, and how the product holds up over weeks rather than days.

Customer experience

Satisfaction, recurring issues, and who the product tends to work for — and who it doesn't.

Value

Price relative to size, performance, and comparable alternatives.

Brand practices

Return policies, subscription terms, and how the company handles problems.

Keeping reviews current

Formulas change, prices move, and new customer feedback keeps coming in. We revisit reviews when something material changes and update the date when we do.

How we stay independent

No brand can buy a rating or a recommendation, and brands never see our reviews before they're published. Learn more about how we're supported.

Spotted something wrong?

If you think a review is inaccurate or out of date, please let us know. We look at every correction request and update the article if we got something wrong.